Shipping Policy
GEMY MAALOUF TRADING LLC will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.
Shipment Processing Time
GEMY MAALOUF TRADING LLC orders are delivered Monday to Friday, between 9 AM and 5 PM.
Shipping Rates & Delivery Estimates
No shipping charges will be applied to orders above $1,200 for the US & Canada.
No shipping charges will be applied to orders above $3,000 for the rest of the world.
DHL Express: Delivery within 3–7 business days to most countries.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is likely to be a significant delay in the shipment of your order, we will contact you by email or telephone.
We are not responsible for delays caused by the shipping carrier or by circumstances beyond our control.
Shipment Confirmation & Order Tracking
After placing an order, you will receive an email from us containing all the details of your purchase. We may also contact you if we need further information to verify your payment. Once your order is approved, we will aim to dispatch available items within 2 business days. Pre-order items require 2 weeks of production before they are dispatched.
Depending on your location, delivery will normally take 3–7 business days from dispatch. We’ll keep you updated with tracking information and an estimated arrival date.
While we always aim to deliver within the specified times, we are not responsible for delays due to customs clearance or failed payment approval.
Customs, Duties & Taxes
GEMY MAALOUF TRADING LLC is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
GEMY MAALOUF TRADING LLC is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the courier to file a claim. Please keep all packaging materials and damaged goods before filing a claim.
Please note: Items damaged during shipping are different from defective items. For defective items, please refer to our Return & Refund Policy.
