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Shipping Policy


GEMY MAALOUF will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries. 

 

Shipment processing time

GEMY NEW FASHION orders are delivered Monday to Friday between 9 AM and 5 PM.

Shipping rates & delivery estimates

No shipping charges will be applied to any of your order.

DHL EXPRESS: Most countries: delivery within 3-7 days

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is likely to be a significant delay in shipment to your order, we will contact you via email or telephone

Shipment confirmation & Order tracking

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the courier company will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 3-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

Customs, Duties and Taxes

GEMY NEW FASHION is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages

GEMY NEW FASHION is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment courier to file a claim. Please save all packaging materials and damaged goods before filing a claim.